What clients and professionals should be able to expect from VLS.
These standards are the operating principles VLS is building into its service model, systems and professional network.
Respect
Every person should be treated professionally, courteously and without unnecessary delay or dismissiveness.
Clear Communication
Clients and professionals should understand what is happening, what is expected, and what the next step is.
Qualified People
Where qualifications, licensing, registration or insurance are required, VLS intends to verify the applicable requirements before assignment eligibility.
Accountability
Assignments, status changes, approvals, incidents and payments should be recorded and traceable.
Responsiveness
VLS aims to acknowledge requests promptly, follow up on open matters, and escalate important exceptions rather than allowing them to disappear.
Continuous Improvement
Feedback, complaints, service outcomes and recurring problems should be used to improve future VLS service.
Care should never replace professionalism—and professionalism should never eliminate care.
VLS is being designed to combine both: organized systems and serious professional standards, delivered with a genuine concern for the people depending on the service.